In R & R Equine commitment to provide an outstanding and professional experience to all of our clients and out of consideration for our time, we have adopted the following policies:
- Equines should be caught and groomed prior to SCHEDULED start time. Horses will be dry, free of urine and fecal matter and mud. If horse is not ready at scheduled starting time, the session will be shortened.
- Please have your horse secured in a location of the barn that is quiet and comfortable. For a more relaxed experience for your horse, avoid areas of high traffic and commotion (ie. main barn aisle during feed time).
- It is at my discretion to reschedule in extreme weather CONDITIONS for both safety of client and professional.
- All clients must fill out the appropriate "Intake Form”, as well as "Policy & Consent form" prior to the first session.
- An evaluation is required at the first session for all new equine bodywork clients.
- Payment is due at the time of service by one of the following methods: Cash, Check Venmo, Zelle, or Paypal. There will be an additional fee per day for any payments not made at time service is rendered. Returned checks will incur an additional $50 charge.
- Select services require a $50 non-refundable deposit.
- During the appointment, R & R Equine may suggest additional services not included in the original estimated price. The owner reserves the right to decline additional services that may change the final price, but understands in doing so they forfeit potential benefits from those services.
- It is at my discretion to end a service early if your equine is displaying dangerous behavior that could harm mine or their own safety; the full amount of payment will be expected.